eRamblings

Dear dear shoppers I have been in retail for over a decade and thought I throw out a few pieces of things that I have come across that may affect the way you shop.

• If you are mean you will not get help. In fact it will only make my personality come out like I do not care. Because if you are mean, I do not care
• If you are nice, I will do everything in my power to help you
• If you approach me with the statement I realize you don’t do this, but - IT’S NOT GONNA HAPPEN. If you’ve ever worked in retail you are so aware of all the people who think they are the exception to the rule and you know that this is one of the things at the top of the list of things you will not do.
•  I cannot get the CEO on the phone. I am just one of the little people and will gladly take suggestions, but YELLING at me is kind of pointless. FILL OUT A COMMENT CARD it will go straight to corporate.
• Telling me “I can’t believe you don’t know where such and such is” even though we have a billion products is completely unrealistic.
• Telling me “I can’t believe you don’t carry such and such” is stupid because if you truly wanted to go to a store that has everything on the planet try searching google.
• Knocking on the door before or after we open will not get me to open for you. We have posted hours - use them.
• If you don’t have a receipt we do not know how you paid, how much you paid or when you paid and though you are all honest people out there (snort) I cannot take your word and give you cash back or put it back on the card you supposedly paid with.
• All food is charged back whether you just carried it around in your cart for an hour (imagine a gallon of milk) or brought it back because it is the wrong size, color, weight, etc. No we cannot donate it because there are weird mother f*&%$s who do creepy things to food. Don’t put food in your cart unless you really, really want it.
• It is so incredibly helpful if you hand a cashier, guest service person or just simply a clerk working any unwanted items rather than shoving them on the closest shelf. Imagine you are at home, would you just shove whatever on any shelf? Would you want friends and family to shove odd ball items on your shelves?
• Do not yell at me when I offer to help you and you don’t need it because when you do and I don’t offer - well that’s gonna piss you off more.
• Register etiquette - it is a must in order to keep my job to ask if you want a credit card. Get over it. Say no politely and move on.
• If you spill something, or your kid spills something, tell someone because the next person that walks by will inevitable slip and sue and that’s just a big pain in the ass. Remember it could be you that walks into that spill.
• If a worker gives you really great service TELL SOMEONE or fill out of comment card. Good people are a bit hard to come by and we usually only get the negative comments.
• Do you really think I (or anyone else for that matter) is going to tell you, if and when a certain product will be going on sale or clearance? Yes I do know that and no I won’t be telling you. Sorry.  You do realize I could lose my job for that.
• I understand people who want to look at furniture, before buying and taking it home, to see if there are any scratches, but when you are buying a $50 piece and then ask me to open four or five different boxes - WAKE UP - it’s a $50 piece of furniture, what did you expect?
• Those of you who return dead plants that you killed; the planting soil, the pot and all - uhm, I don’t know what to say to you, but really? Returning a plant? Why don’t you just return the food you didn’t eat which spoiled in your fridge.
• I am all about price matching and helping our customers, but when you read a sign wrong, well, you read the sign wrong and just because you read the sign wrong does not mean you get that price. Get over it. I do it too. But you read it wrong. Plain and simple.
• My least favorite comment and when I want to punch someone is when they say something to the effect of, “Oh, you don’t have it. Well I am just going to go to such and such to get it. They have it” Fabulous. Go to such and such. I don’t care, but standing there telling me like some two year old is really annoying.

This entry was posted on Tuesday, November 17th, 2009 at 8:55 am and is filed under Life, My LIfe, Shopping, Uncategorized, Work. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.